Delivery and Collections

Delivery and Collections Policy

1. Delivery Policy

We aim to provide fast and reliable delivery services for all of our customers. Our delivery services are available for both local and international orders. Please read our delivery policy below for details:

• Processing Time: All orders will be processed within 1 hour – 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Delivery Time: Delivery time varies depending on the shipping method chosen at checkout. Typically:
  • Local Orders: 2- 8hour around Kampala -1-5 business days up country
  • International Orders: 5-14 business days.
• Shipping Costs: Shipping charges are calculated at checkout based on delivery location, weight, and size of the order. We offer free shipping for orders over [insert value] within [insert country].
• Order Tracking: Once your order has been dispatched, you will receive an email with tracking details for you to track the status of your delivery.
• Delivery Issues: In the case of any delivery issues (e.g., damaged or lost goods), please contact our customer support team within 7 days of receiving your order.

2. Collection Policy

At Oloo Collections Mens Closet, we understand that some customers prefer to pick up their orders in person. We offer a convenient in-store collection service for local orders.

• Collection Location: Orders can be collected from our store at [store address]. Please wait for a notification confirming that your order is ready for pickup before visiting.
• Collection Time: Once your order is ready, you can collect it during our business hours, which are 8:30Am – 7:00pm. Typically, orders are ready for collection within 1 hour -2 business days after placing the order.
• Identification: Please bring a valid ID (e.g., driver’s license, passport) and a copy of your order confirmation email when picking up your items.
• Collection by a Third Party: If you are unable to collect your order yourself, you can authorize a third party to pick it up on your behalf. The third party will need to provide a copy of your order confirmation and their own ID.
• Uncollected Orders: Orders not collected within [insert number] days after notification will be returned to stock, and a refund will be issued (minus any applicable fees).

3. Returns and Exchanges

If you’re not completely satisfied with your purchase, we offer easy returns and exchanges. Please refer to our [Returns and Exchanges Policy] for further details.

4. Contact Information

For any questions or concerns regarding deliveries or collections, please contact our customer service team at whatsapp +256 701 728332.

We are here to assist you!